Renter Information New
At The Coast, we want your renting experience to be simple and well supported. Use the sections below to access key resources and guidance.
Renter Guide
Understand your rights and responsibilities when renting in Victoria. This official guide from Consumer Affairs Victoria is an essential resource for all renters.
Rental Application
Found a place you would love to call home? Just go to the listing page and follow the link to apply.
Maintenance Request
If something needs attention at your property, lodge a maintenance request and our team will respond promptly.
Utility Connections
Set up electricity, gas, internet and more in one place. MyConnect helps you arrange essential services quickly.
Bond (RTBA)
Your bond is lodged with the Residential Tenancies Bond Authority (RTBA). You will receive confirmation after lodgement, and refunds are processed when the tenancy ends and all obligations are finalised.
Rent Payments
Rent is payable on time and in full as per your rental agreement. If you are experiencing difficulty, please contact our property management team early so we can discuss options.
Routine Inspections
We conduct periodic inspections with advance notice to check maintenance and general condition. You are welcome to attend, but it is not required.
Ending or Changing a Rental Agreement
Giving Notice: Check your agreement for the required notice period. Provide written notice and keep a copy for your records. We will confirm receipt and next steps.
Transferring or Adding a Renter: Adding a housemate or transferring a lease must be requested in writing for approval. We will provide the correct forms and process.
Moving and Insurance
Moving Checklist: Plan your move to avoid last-minute stress — keys, utilities, condition report, and meter reads.
Contents Insurance: We recommend renters consider contents insurance. Building insurance does not cover your personal items.
Emergency Repairs
For urgent issues such as burst pipes, dangerous electrical faults, or serious leaks, call our emergency line. If after hours, refer to your lease for emergency contacts.
For life-threatening emergencies call 000.
Frequently Asked Questions
Can I have a pet?
You must request permission in writing. We will provide a pet request form and confirm any conditions that apply.
Who pays for utilities?
Responsibility for usage and supply charges depends on the property and your agreement. Your lease outlines what you pay and what is included.
How do I report maintenance?
Use the Maintenance Request button above for non-urgent items. For urgent issues, follow the Emergency Repairs guidance on this page.
What happens at the end of my tenancy?
We will arrange a final inspection. Bond refunds are processed by the RTBA once agreed amounts are finalised. Return all keys and provide forwarding details to avoid delays.