Renter FAQs
We’ve compiled answers to the most common questions renters ask us — from rent payments to moving out. If you still have questions, don’t hesitate to contact our team directly.
General Questions
How do I pay rent?
Rent is paid via direct debit into the trust account provided in your lease. Include your surname and property address in the reference.
Can I have a pet?
Pets are allowed only with written approval from the landlord. Please contact our office before introducing a new pet to the property.
What if I’m late with rent?
If rent is overdue by more than 14 days, we must issue a notice to vacate. Please let us know early so we can help support you.
Repairs & Maintenance
How do I report maintenance?
Submit a maintenance request here. Our team will respond within 1–2 business days.
What counts as an emergency repair?
Emergency repairs include gas leaks, flooding, power outages, or dangerous faults. For urgent matters, call us directly.
Lease & Moving Out
How do I renew my lease?
We’ll contact you 60 days before your lease ends. Let us know if your situation changes sooner.
What do I need to do when vacating?
You’ll need to clean the property (including carpets), return all keys, and ensure no damage remains. A full checklist will be provided.
When is my bond returned?
Bond is returned after final inspection, once we confirm no outstanding rent, damage, or cleaning is required. This usually takes 5–10 business days.
Still Need Help?
Email our rental team at rentals@thecoast.com.au or call (03) 1234 5678. We’re here Monday to Friday, 9am–5pm.